About Michelle

My Name is Michelle Cox, I am the founder of PA Polly Virtual Assistant, based in Cheshunt, Hertfordshire.

I’m under no illusion that I am the perfect choice of VA for all businesses. We come in all shapes and sizes, specialising in many different industries and skills. So, I wanted to give you an overview of my career to date, so you can decide if I am right for your business. Please also take a look at my Services page which outlines the type of tasks I can offer.

1996 – 2003 Office Administration and Finance

My career started as an Office Administrator for a computer consumables wholesaler. I particularly enjoyed the financial element of the role and this was the motivation for pursuing a position in Finance. I studied towards ACCA and progressed to a Management Accountant for a Financial Services Printing company. In 2001, I took a year out to travel and took some temping work through Reed Accountancy when I returned to consider my move. They offered me an assignment directly with them to help with their office administration.

2003 – 2009 Recruitment and Human Resources

While working at Reed, I become more involved with the Recruitment process and by 2006, I had progressed to Team Leader at their City branch. I moved on-site to recruit directly for KPMG for Carlisle Managed solutions. Here, I managed the onboarding and ongoing support of 150 administrative and secretarial temps.

I then moved to Deutshe Bank (DB) as an Internal Mobility Consultant for Resource Solutions, placing candidates from Associates through to Managing Directors across Infrastructure. I was promoted to Project Consultant, supporting the Account Manager with all aspects of running the DB account. This role gave me great exposure across the bank. The function was brought back in-house  and I was offered a position directly with DB as a Consultant for the Chief Operating Office (COO).

2009 – 2018 Project Management

The Chief Operating Office works closely with Infrastructure functions to incorporate the bank’s strategies. My initial role was as a Data Analyst, providing monthly reporting to department heads for cost and policy management. I also acted as Executive Assistant to the COO Director, providing presentations, data work and support to the team.

Due to my recruitment experience, I was asked to be part of the project team responsible for building and implementing a global resource tracking tool. This project gave me fantastic experience as I was involved in everything from conception to rollout. This involved; business analytics, process mapping, project management, data analytics, system development, training and communications.

Over 9 years at DB, I worked my way up to Assistant Vice President. I was involved in number of high-profile projects for HR, Procurement and Real Estate.  The most recent project was the relocation of the bank’s back-office functions from the City of London to Canary Wharf.

What next?

With the birth of my son in 2017, I took a career break to concentrate on my family. I had always wanted to start my own business, but I had no idea where to start or what to do. I had no trade or product to sell.

Having spent the last decade with people who did “blue-sky-thinking”, I was unsure how my experience would translate outside the boardrooms of an Investment Bank. However, the one thing every business has in common, is the need for reliable administrative processes. The best product on the market being sold by the best sales team, will ultimately fall short if not supported by solid operational procedures. Administration was my niche, so I knew I had skills that could be transferred to other businesses.

From Michelle to PA Polly

The idea for PA Polly Virtual Assistant came to me while talking to a friend after the passing of her husband. She found herself completely overwhelmed by the idea of managing her personal finances. Within a few hours, I had filed all her paperwork (which she had previously kept unopened in a biscuit tin). I pulled together a simple income and expense account and saved her 40% on her utility bills. Relieved that she finally had a grip on things, she made a passing comment that got me thinking.  “You should charge for this” she said. Before I knew it, I was drawing up a business plan for PA Polly  Virtual Assistant and pitching my idea to friends, family and business associates.

So, 22 years after starting my career, I am proud to be here offering you my services as a Virtual Assistant. Thank you for taking the time to get to know me a little better. I would love to hear from you if you feel that my experience could be of benefit to your business.